Sealy mattress registration and warranty information

Please note that while the warranty may not be honored, in some cases, replacement parts can be purchased to repair your product. To obtain warranty service, please complete our contact form or email us at customerservice kolcraft.


You may also call in the U. The above warranty specifications apply only to products purchased in the USA and Canada. Instruction manuals can be downloaded from Kolcraft. What is my warranty for crib mattresses, crib mattress pads and changing pads? Kolcraft Enterprises, Inc.

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Crib mattress warranty periods are stated on each mattress label attached to the product or are located at the point of purchase. Please check the label or point of purchase display for published warranty period offered on your model. A crib mattress will have at least a one year warranty and will increase in years depending on the model you purchase. All crib mattress pads and changing pads made by or for Kolcraft Enterprises have a 60 day warranty.

Kolcraft will repair or replace, at its option, the defective product.

Fax: (610) 433-7440

If you have a problem with or are not satisfied with your product, please contact the Customer Service Department at Kolcraft. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. What does the crib mattress, crib mattress pad, and changing pad warranty cover? The warranty covers defects in workmanship and materials for the period stated on the crib mattress label or at the point of purchase, beginning from the date of purchase from an authorized retailer or distributor.

Crib mattress pads and changing pads offer a day warranty from the date of purchase. You must be the original owner of the crib mattress, crib mattress pad, or changing pad and must properly use, care for and store the product as indicated in Section 2 below.

The mattress label and law tag should not be removed from the product or the warranty may be considered void.

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These labels contain the key identifying information required to track your mattress. What is not covered by the crib mattress, crib mattress pad, and changing pad warranty?

Customer Service

Normal wear and tear may occur on the crib mattress when used over the years. If the crib mattress is determined to have been used or stored in an unsanitary or unsafe condition or misused for purposes other than intended for infants and toddlers, the crib mattress warranty will be void. Products purchased through an unauthorized retailer, distributor or second-hand do not qualify for the warranty. Crib mattress, crib mattress pad, and changing pad warranties are only valid for the country in which they are purchased. Kolcraft may not ship replacement products to countries where such products do not comply with local regulations, even in the event that the original product was purchased in the U.

Replacement products that do comply with local regulations may incur a shipping fee and are subject to customs, taxes and duties of the country in which the product is being shipped to. If the product was sold through an authorized distributor, Kolcraft will provide appropriate distributor information and replacements may only be offered through your local distributor. Please direct any comments, questions or requests to: Kolcraft Enterprises, Inc.

Warranty Center

Central Standard Time. Click here to contact customer service. Usage inside cribs or toddler beds that do not meet Federal or ASTM crib standards—or in any way interfere with the proper use of the crib mattress—must be avoided. For single stage mattresses, it is recommended that you turn the crib mattress over from time to time to help maintain even weight distribution. Some crib mattresses are designed with two stages of firmness for infants and toddlers. Crib mattress pads should only be used on crib mattresses that are designed to fit inside USA standard size cribs.

Changing pads should only be used with children under 30 lbs. Laminate crib mattress covers may be cleaned with a damp cloth and a soft, non-abrasive soap, such as a mild detergent or gentle cleaner. Fabric covers may be spot cleaned with a mild detergent and water. Wipe away any excessive liquids along the surface and seams and allow it to dry before replacing your crib sheet or using the crib mattress. Wash and dry crib mattress pads according to the care tag sewn into the pad, and as indicated on the packaging.

Sealy Warranty & Guarantee | Best Quality Beds | Sealy Posturepedic

We regret that you are experiencing performance concerns with one or all of the components in your sleep set. We would like to take this opportunity to outline a couple of important points regarding your warranty claim:. Once we receive your request forms, please allow up to two weeks for us to contact you to schedule a service appointment.

If you would like to expedite the process you can submit the form electronically or fax pages to Should you need additional assistance, please contact us directly at Monday through Saturday from a. We look forward to helping you rest easy. Kindly fill in the details below to register with us. This will be used for future references too. Also, please take few minutes to complete a short survey which will help us know our customers better and so that we may serve you better! First bed you have purchased? An additional bedding purchase?

Replacement for current bed?

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Guarantee / Warranty Registration

None What reasons prompted this purchase? Warranty Information. Sex: Male. Educational Qualification: Primary. Monthly Household Income: Less.

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Dwelling Type: Room Apartment. Private Apartment. Landed Property. Who Made the purchase decision? Please indicate the age of primary user of this bed : Less than 1 year. Prior to this bed purchase, when did you last buy a bed? More than 10 years. What factors influenced this purchase?